Our goal is to provide an exceptional customer experience. Not just setting the standards, but helping your stores exceed them.
Skill training alone is not enough. Success lies in teaching your team to think with the mind of the the brand.
Everyone at Retail 101 is a successful retailer and we understand the challenges you face. That gives us credibility with your team, and credibility drives results.
Your brand is unique, and that requires a program customized to your needs. We draw upon our deep luxury retail experience, but tailor for a perfect fit.
Relationship development is the core of our philosophy. Not only in our training programs, but in our interactions with clients. We provide ongoing support, mentoring and coaching as an outsourced internal resource.
Sales & Relationship Development
Leadership & Coaching
CRM Implementation & Business Development